You can attach .doc, .docx, .odt, .pdf, .txt, .png, .jpeg and .jpg archives of 3072KB maximum only in the replies of your ticket.

To do so:

1. For non-registered:
   1. Click “View Ticket” in the submission confirmation e-mail
   2. Scroll down and reply a message. On the bottom you can upload your attachment.
2. For Helpdesk users:
   1. Log in
   2. In the dashboard, click “My tickets” and choose the one you want to attach your files.
   3. Scroll down and reply a message. On the bottom you can upload your attachment.